I WOULD hope that most people in our area are aware that the front desk at Newton Abbot Police Station is now open again, six days a week, 10am – 3pm.

It would be remiss of me if I did not thank the Police and Crime Commissioner, Alison Hernandez, for bringing forward this project ahead of time but it was only by continued badgering at every opportunity that we got to where we are today. 

I must also say a big thank you to Newton Abbot Town Council, its officers, staff and my fellow councilors who, like the PCC, had to listen to my frequent requests for support in getting the front desk re-opened.

I make no apologies for that, as it should never have been closed in the first place, in my opinion.

So how does it help residents and businesses and, as it has been put to me on more than one occasion, could the money be spent on something better?

For me it is very simple. It brings back the opportunity of a face-to-face discussion with an officer. It will hopefully relieve some of the need to always phone or email 101, relieving at least some pressure on that service. 

So what can these officers at the front desk actually do, what can they help you with?

I was told they would be able to provide support to the community by liaising with the public.

Topics include dealing with general queries and road-related enquiries such as collisions or car seizures. 

Moreover, reports of criminal damage, theft, intelligence reporting and violence can be dealt with as can serious crimes such as sexual offences and harassment.

I understand that officers firmly believe that being able to talk to the public face to face is one of the best parts of the job, there is a connection that cannot be achieved over the phone, an ability to give a more personal spin and see the extent of how the job can impact the public’s lives.

One told me, ‘It is becoming more and more evident that the members of public we see in the office are pleased and grateful to see an actual person to listen to them. 

‘There are still many people who are nervous of interaction with the police, and I find it immensely satisfying to be able to put them at ease in an empathetic and human way in what is often a stressful time for them.’

The type of topics they have dealt with so far include harassment, sexual and common assault, theft, lost and found property plus the handing in of firearms, ammunition and blades.

During quiet times at the front desk, officers are also able to deal with 101 enquiries.

We should celebrate the front desk’s re-opening and do all we can to ensure the service is never withdrawn again.

I’d urge anyone with a police-related query, or crime to report, to visit the station.

As we all know, it’s often a case of use it or lose it.